Privacy Policy

1. Privacy Policy

Sourced Energy Pty Ltd (ABN 74 612 919 883) is an Australian business that is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any relevant State or Territory privacy laws.

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you engage with us—either directly or via a third party. Please read it carefully.

2. Collection of Personal Information

2.1 What We Collect

We may collect the following types of personal information:

  • When you browse our website or use our online portal:
    • Information such as your IP address, browser type and version, operating system, pages visited, access times, cookies, and referring website addresses.
  • Your personal contact and payment details, including your name, phone number, address, email, and payment information.

2.2 How We Collect It

Your personal information may be collected:

  • When you visit our website, use our portal, or interact with us directly (including visiting our offices).
  • When you apply for a role with us or provide services to us as a contractor or employee.
  • When we deliver products or services to you.

3. Use and Disclosure of Personal Information

3.1 How We Use Your Information

We may use your personal information for the following purposes:

  • Website and portal access: To operate and improve our digital platforms and monitor usage.
  • Communication: To contact you about our services, send marketing material, respond to enquiries or complaints, and administer promotional activities.
  • Business operations: To support internal processes and improve our offerings.
  • Recruitment: To assess your suitability for employment or other roles with us.

3.2 When We Disclose It

We may share your personal information with:

  • Service providers who help us operate our business (e.g. IT, payment, HR, and professional advisers such as lawyers or accountants).
  • Third parties you've authorised us to contact (e.g. referees).
  • Potential buyers or investors, where our business or assets are under consideration.
  • Authorities where required for law enforcement or public safety purposes.
  • Other parties where required or permitted by law.

3.3 Intellectual Property and Legal Protection

We may also use your personal information to protect our intellectual property, legal rights, the security of our website, and the safety of our clients and partners.

4. Retention

We take reasonable steps to destroy or de-identify personal information when it’s no longer needed, unless we are required by law to retain it.

5. Access and Correction

  • Please notify us of any changes to your personal information to help us keep your records accurate and up to date.
  • You may request details of the personal information we hold about you, including how it’s collected, used, and disclosed.
  • To access your information, contact us at submissions@sourcedenergy.com.au. We may charge a reasonable fee where permitted by law.
  • In some cases, we may decline access where lawful reasons apply (e.g. under the Privacy Act or Freedom of Information Act).

6. Identifiers and Anonymity

We may retain and use your personal information (in de-identified form) for statistical analysis, which may be shared or transferred to third parties for commercial or non-commercial purposes.

7. Sensitive Information

Sensitive information, as defined in the Privacy Act, includes data about your racial or ethnic origin, political or religious beliefs, trade union membership, criminal record, or health.

We will only use sensitive information:

  • For the primary purpose for which it was collected;
  • For directly related secondary purposes;
  • With your consent; or
  • Where required or authorised by law.

8. Trans-Border Data Flows

  • We may use cloud services located in Australia, and your data may be stored locally or in other countries where the cloud provider operates.
  • Your information may also be transferred internationally if:
    • The recipient is subject to laws or agreements that uphold similar privacy principles;
    • You consent to the transfer;
    • It is necessary to perform or finalise a contract with you;
    • It is required for a contract we’ve entered into on your behalf; or
    • It is in your best interest and obtaining consent is impracticable.
  • We take reasonable steps to ensure your data is handled consistently with the Australian Privacy Principles.

9. Complaints

If you have concerns about how we handle your privacy, please contact us at submissions@sourcedenergy.com.

Your complaint should clearly state whether it relates to:

  • Collection, use, disclosure, accuracy, access to, or storage of personal information;
  • Refusal to allow access or correction of personal information.

We take all complaints seriously. After receiving your written complaint, we will investigate and respond to you in a timely manner. If you're not satisfied with our response, we will provide further options, including contacting the Office of the Australian Information Commissioner.

10. Opting Out of Direct Marketing

We may send you marketing emails tailored to your interests. You can opt out at any time by clicking ‘Unsubscribe’ at the bottom of our emails.

11. Cookies

We use cookies and tracking technologies on our website and portals to:

  • Personalise your experience and remember preferences;
  • Analyse website traffic and user behaviour;
  • Deliver targeted advertising, including via third parties like Google Ads.

You can disable or delete cookies via your browser settings.

12. Third Party Sites

Our website may contain links to external websites. These are provided for convenience only and do not imply endorsement. Sourced Energy is not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Australian User Specific Provisions

13.1 Waivers

In rare cases, we may allow a written and signed waiver of this Privacy Policy. This will only be considered under exceptional circumstances.

13.2 Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes will be resolved exclusively in Sydney, NSW.

14. Variation to This Privacy Policy

  • The latest version of this policy is available at www.sourcedenergy.com.au.
  • We may amend this Privacy Policy at any time by posting an updated version on our website. Continued use of our website after changes are posted indicates your acceptance.
  • This policy was last updated on 30 July 2025.